Shipping

Shipping:

All in stock items will be shipped within 3 business days. If in doubt as to whether an  item is in stock or not, please contact us at: susan@sasartgems.com

SASART is pleased to offer it's Canadian clientele a standard flat rate $15.00 shipping fee to a single address within Canada - excluding Nunavut, NWT and the Yukon.

We are also pleased a standard $25.00 flat rate shipping fee to our American customers - excluding Alaska and Hawaii. So by all means team up with your girlfriends (or boyfriends) and place your orders together to benefit from this.

If actual shipping costs are lower, I'll gladly refund the difference.

Please note: The rates posted above do not include "artwork". 

Special arrangements for local Ottawa customers may be made to pick up your order 'by appointment only" (Details will be provided at the time). To take advantage of this, please leave a comment at the check-out point with your request. Once your order is ready for pick up you will receive an email to inform you and mutually suitable arrangements can be made.

Returns: 

In the event of damaged goods upon arrival, please contact susan@sasartgems.com with a photo of the goods within 5 days of receipt, in order to receive a Return Merchandise Authorization Number and return shipping will be arranged by us at our expense.

Returns of merchandise that is not to your liking will be accepted if we are notified within 10 days of receipt @ susan@sasartgems.com - however return shipping charges will be the sole responsibility of the buyer. If a product is deemed to have a manufacturers defect, then the cost of the return shipping will be credited to you. When returning any item(s), please note: you are fully responsible for the goods until confirmation has been made to you that the goods have been received back by us. SASART Gems can not accept responsibility for items returned but not received. It is highly recommended that you use a tracking service to ensure items returned have been received at this end. This protects all parties and just makes good sense.

SASART Gems will ship via Canada Post or FedEx or similar type service. A tracking number will be made available to you as soon as it's available. A signature will be required in order for the package to be delivered. If you would like to verify the status of your order and shipment you may do so at: www.canadapost.ca  or www.fedex.ca.  We will endeavor to fulfill your order in as short a time as possible. Please allow up to 3 - 10 days for delivery. Thank you,